Privacy policy

Privacy Policy

Effective date September 23, 2023
Last updated September 23, 2023

This Privacy Policy describes Pixö Aquarelle's policies regarding the collection, use and disclosure of your information that we collect when you use our website (https://pixoaqaurelle.com). By accessing or using the Store, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to this, please do not access or use the Service.

The personal information you entrust to us is essential for our business relationship with you. We know they are precious and we are determined to do everything we can to protect them. 

That is why we have adopted this policy, in which we describe our practices aimed at protecting your information and your privacy. Our goal is to be transparent with you. 

We may change this Privacy Policy at any time without notice and will post the revised Privacy Policy. The revised Policy will be effective for 180 days (6 months) from the date of posting, and your continued access or use of the Service after such date will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you consult this page periodically.

This policy applies to the use and disclosure of any information collected, as well as the way in which Pixö Aquarelle and third parties collect the information in question. This policy applies as long as we hold your information, including after the end of our business relationship. 

If you have any questions about this policy, you can write to the following addresses:

pixoaquarelle@gmail.com

Responsible for the protection of personal information:

Isabelle Gauthier

Owner Pixö Watercolor

telephone: 438-862-7620

pixoaquarelle@gmail.com




1 - Information we collect:

We will collect and process the following personal information about you:

    1. Name
    2. Email address
    3. Telephone
    4. Home address / Business address
    5. Payment information
    6. Identifier
    7. Language and communication preferences

IMPORTANT: We limit the collection of your information to what is necessary to help us serve you well.

2 - Sources of information:

We collect your information directly from you when you communicate or interact with us, when you purchase a product or service, when you update your preferences and account settings. We may also collect your information indirectly and from other sources. Where required, we obtain your consent.

3 - Use and communication of personal information:

We will use the information collected about you for the following purposes:

    1. User account creations
    2. User account management
    3. Customer order management
    4. Payment processing
    5. Administrative information
    6. Support
    7. Marketing / Promotion
    8. Targeted advertising
    9. Site protection

If we wish to use your information for other purposes, we will ask for your consent and will only use your information after obtaining your consent, and only for the purposes for which we have given your consent, unless otherwise required by law.

             3. 1- Communication of your information:

It is sometimes necessary to share your information with others for legitimate purposes. This may be, for example, a communication required by law, necessary to protect your interests in the event of fraud or allowing you to participate in a program with a partner or to offer you services on our behalf. At all times, we undertake to limit information to what is strictly necessary and to obtain your consent, when required.

    1. Advertising service
    2. Marketing Agencies
    3. Analytics
    4. Data collection and processing
    5. Canada Post, for sending packages. 

4 - Security Measures:

The security of your information is important to us and we use reasonable security measures to prevent loss, misuse or unauthorized modification of your information under our control, theft and access.

However, given the inherent risks, we cannot guarantee absolute security and, therefore, we cannot guarantee or ensure the security of any information you transmit to us. 

Here are our measures adopted for the security of your information:

    1. We limit who has access to your information.
    2. Setting up a firewall.

You have a role to play in protecting your information. We invite you to never disclose your passwords, codes and personal identification numbers. Our employees do not have this information and will not ask you for it. Avoid transmitting information in any electronic email.

             4.1 - Conservation of your information:

We retain your personal information with us for 90 days to 2 years after user accounts are terminated or for as long as necessary to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as record keeping, reporting in accordance with applicable law or for other legitimate reasons such as enforcement of legal rights, fraud prevention, etc. Anonymous residual information and aggregated information, which does not identify you (directly or indirectly), may be stored indefinitely. 

             4. 2 - Access your information

You may request to see the information we hold about you, unless the law provides limits on this request.

To view your information, you must make a request:

    1. in your online user account
    2. By email by contacting our customer service
    3. Via social networks in private message with us

We process requests as quickly as possible.

              4. 3 - Correct your information

You can correct inaccurate information about you. To be able to provide you with quality service, it is essential that your information is accurate and complete. To this end, we are counting on you to help us maintain the quality of the information we hold by informing us of any changes. You can also change your contact details and personal information at any time by having access to your personal account.